Terms & Conditions
Terms & Conditions
Effective Date:
Welcome to Clear Ear Clinic (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website (the “Site”), the services we provide, and any interactions you have with us. By accessing and using our Site or booking our services, you agree to abide by these terms. If you do not agree with these terms, please refrain from using our Site or services.
1. Services Provided by Clear Ear Clinic
Clear Ear Clinic is dedicated to providing comprehensive ear health services. Our clinic specialises in the following services:
- Ear Irrigation: A gentle process to flush out excess ear wax using a controlled stream of water.
- Microsuction: A precise and effective method for removing ear wax using a small suction device.
- Manual Removal: An experienced clinician uses specialised instruments to manually remove ear wax.
- Autoscopy: A visual examination of the ear using advanced equipment to assess ear health and diagnose any potential issues.
- Mobile Service: A convenient option for having our services provided at your location, available in selected areas.
- Pre and Post-Care: Instructions are provided before and after your treatment to ensure safety and optimal results.
2. Eligibility and Use of Services
- You must be at least 18 years old or have parental consent to use our services.
- You agree to provide accurate and truthful information when using our services and booking appointments.
- By using our website or services, you agree to comply with these Terms and Conditions, and you are responsible for ensuring that you are legally entitled to use our services under applicable laws.
3. Booking Appointments
- Online Booking: You can book an appointment directly through our website by selecting your preferred service and available timeslot. You will need to provide relevant details, including personal and health information to help us deliver the best care.
- Appointment Confirmation: Once you book an appointment, we will send you a confirmation email with the details of your service and the scheduled time.
- Mobile Services: For mobile services, we will confirm availability for your location. Additional charges may apply based on travel distance or location.
- Rescheduling or Cancellations: If you need to reschedule or cancel your appointment, please notify us at least 24 hours in advance. Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee.
4. Service Fees and Payments
- Pricing: Service fees are outlined on our website. Prices for our services may vary based on the type of treatment, location, and any special requirements. We reserve the right to adjust pricing at any time.
- Payment Methods: We accept various payment methods, including credit/debit cards, electronic payments, or payments at the clinic. Full payment is due at the time of service unless otherwise agreed upon.
- Additional Charges: If you choose a mobile service or any additional treatments, extra charges may apply, which will be clearly communicated to you before the service is provided.
5. Client Responsibilities
- Health Information: You are required to provide accurate and truthful information about your health, particularly any ear conditions or medical history that may affect the treatment.
- Medical Conditions: If you have any ear conditions or infections, or if you are undergoing medical treatment that may affect your ear health, please inform us before your appointment.
- Following Instructions: It is important to follow the pre-and post-care instructions provided by our clinic to ensure the best results and avoid complications. Failure to do so may affect your recovery and treatment outcome.
6. Pre and Post Care Instructions
Before and after your treatment, we will provide you with instructions for care. These instructions are crucial to ensure a smooth recovery and to maintain the best results from your treatment. It is important to:
- Before Treatment: Follow any advice on avoiding certain activities, such as using cotton buds or other ear cleaning methods before your appointment.
- After Treatment: Avoid inserting objects into the ear canal, and follow cleaning and care guidelines to prevent infection or damage. If you experience any discomfort or unusual symptoms, please contact us immediately.
7. Privacy and Confidentiality
We respect your privacy and ensure that all personal and medical information is handled with the utmost confidentiality. Our practices comply with data protection laws, and we use your data solely to provide services and manage your appointments.
- Data Collection: We collect personal information such as your name, contact details, medical history, and service-related data. We will not share your data with third parties without your consent, except where required by law.
- Cookies: Our website may use cookies to enhance your experience. You can manage or disable cookies through your browser settings.
8. Limitation of Liability
We are committed to providing high-quality, safe, and effective ear health treatments. However, we make no guarantee regarding the outcomes of our services, as individual results may vary.
- Risk Acknowledgment: By using our services, you acknowledge and accept any potential risks, including discomfort or side effects, that may arise from the procedures.
- Limitation of Responsibility: In no event shall Clear Ear Clinic be liable for any indirect, incidental, or consequential damages arising from the use of our services or products.
9. Mobile Service Terms
- Availability: Mobile services are available in specific areas and are subject to availability. Our clinic reserves the right to refuse service if the location is not within the serviceable range or if circumstances prevent safe treatment.
- Location Fees: Additional fees may apply based on your location, and these fees will be communicated at the time of booking.
- Conditions for Mobile Services: You must ensure a clean and safe environment for the clinician to perform the treatment. We reserve the right to cancel a mobile service appointment if the environment is deemed unsuitable for treatment.
10. Intellectual Property Rights
All content on our website, including text, images, logos, and designs, is the property of Clear Ear Clinic and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from the website without our express written consent.
11. Modifications to Terms and Conditions
We reserve the right to change, update, or modify these Terms and Conditions at any time. Any changes will be posted on this page with the updated effective date. By continuing to use the website and services after any changes are made, you acknowledge and agree to the modified terms.
12. Contact Information
If you have any questions about these Terms and Conditions or need assistance, please contact us using the details below:
Clear Ear Clinic
Email: info@clearearclinic.co
Phone: 0333404829
Address: The Clinic West Cottage Dornock Farm
13. Agreement to Terms
Thank you for choosing us for your ear health care needs. We look forward to providing you with safe, effective, and professional care.
